1. Get Help
  2. Company Admin Questions

Common Questions: Company Admin Questions

Please read the suggestions below for answers to common questions.

How do I manage my employees?

  • One way you can use the employee filter is searching by last name. This will show you all course records for any employee matching your search.
  • Another method is by clicking the "Employee Activity" numbers. This is a quick way to see at a glance which employees have expired, are expiring soon, or have recently certified.
  • Finally, you can generate reports based on certification status, course, and company.
  • While viewing reports, you may edit employee records, disassociate employees from your company, and print certificates.
Not helpful? Contact Support

What are units and how do they work?

  • Each unit represents 1 student completing 1 course
  • You need to purchase units for each course only if you as the company are paying for students to go through
  • The cost of a unit may vary based on the course
  • Units are used up when a student passes a course, NOT when they are registered
  • If you run out of units, students will be asked for payment themselves before they can begin training
Not helpful? Contact Support

Why should I upload a logo?

If you wish to have a custom signup page for your employees that has your company details and logo on it, you may choose to upload your logo under "Account Settings."

Not helpful? Contact Support

Where are Payment History and Invoices located?

You may locate any payments you have personally made under "My Account."  Invoices are also located under "My Account" for companies that use this option.

Not helpful? Contact Support

How do I use the Blended Incomplete section to mark my employees complete?

This section is only used for companies that have one or more courses for which they require the blended (hands-on skill evaluation) course.

You can add outside skill evaluators and instructors if no staff member or employee of your company is qualified to perform the skill evaluations.

When students complete the online portion of a blended course, they will show up in this area to be marked complete.  Simply check the box next to the names of employees who have completed the evaluation, select the date completed, and mark the students complete.

Not helpful? Contact Support

How do I add courses to my company?

Under "Account Settings," you can manage your company by adding / editing contact information, address, custom signup page as well as add branches within your company.

You can also add new courses to your company or company branches.  Any course you add here will be visible on each employee's Training Dashboard, so be sure that you want every employee to take the course.

For each course you add, you can choose whether the company will be paying for employees upfront or whether each employee will pay separately.  You can also choose whether to require every employee to complete the blended (hands-on skill evaluation) portion where available.

If your company has more than 10 employees and you would like a better rate on any course, please contact us.

Not helpful? Contact Support
If none of these suggestions answer your question, contact us here.